Collector Services Agreement

1. Engagement and jobs

truelabel makes data-collection jobs available through the platform. Each job you accept — together with its instructions, specifications, capture requirements, acceptance criteria, and pay terms shown at acceptance — forms a binding statement of work that incorporates this Agreement. You agree to perform each accepted job strictly in accordance with its specifications and the platform’s quality standards. truelabel is the sole arbiter of whether a submission conforms to those standards.

Acceptance of a job does not guarantee any minimum volume of work, continued availability of work, or any particular level of earnings.

2. Independent contractor

You perform as an independent contractor. Nothing in this Agreement creates an employment, partnership, joint-venture, franchise, or agency relationship. You control the manner and means of your work subject to job specifications, you supply your own equipment, and you are not entitled to employee benefits. You are solely responsible for your own conduct and for anyone you permit to assist you, and you may not subcontract or delegate a job without our prior written consent.

3. Fees, audit, and taxes

The fee for a job is fixed at the amount displayed when you accept it; no increase, expense reimbursement, or additional compensation is owed unless we agree in writing. We pay only for submissions that we accept. We may audit records relating to your jobs for up to one (1) year after a job completes, and you will retain reasonable records to permit that audit.

You are solely responsible for all taxes, withholdings, levies, and social contributions arising from amounts paid to you, and for any filings or registrations your jurisdiction requires. You will indemnify us for any liability, penalty, or cost we incur because of your failure to satisfy a tax or reporting obligation.

4. Submission, review, and acceptance

We may review each submission for up to thirty (30) days. We may, in our sole discretion, accept it, return it for revision (one or more times), or reject it. Submissions that fail automated or human quality review may be rejected without payment, and repeated or serious quality issues may affect your platform standing, access to jobs, and eligibility for future work. Only an accepted submission is eligible for payment.

5. Confidentiality

"Confidential Information" means all non-public information you access through the platform, including job instructions and specifications, capture methodologies, rubrics, quality criteria, fixtures, tooling, software, unreleased features, pricing, buyer and end-client information, and any data you are given or that you collect. You will use Confidential Information only to perform jobs, will not disclose it, and will protect it with at least reasonable care. You will not use Confidential Information to build or advise others on competing collection or labeling methodologies. These obligations survive for five (5) years after they arise, and indefinitely for trade secrets.

6. Intellectual property and data license

As between you and truelabel, all media, recordings, annotations, metadata, derivative works, reports, feedback, and other materials you create or submit in connection with a job (collectively, "Work Product") are works made for hire owned by truelabel. To the extent any Work Product is not a work made for hire, you irrevocably assign to truelabel, effective upon creation, all worldwide right, title, and interest in and to the Work Product, including all intellectual property rights, and you waive any moral rights and any right of attribution.

You further grant truelabel and its affiliates, successors, and designees a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, and sublicensable license to host, reproduce, modify, create derivative works from, distribute, and otherwise use the Work Product and any data you submit for any purpose, including training, evaluating, and improving artificial intelligence and machine-learning models and providing data and datasets to buyers and end clients, without any further compensation, notice, or attribution to you. You will execute any documents we reasonably request to perfect or evidence these rights.

7. Representations and warranties

For each submission you represent and warrant that: (a) it is your original work and conforms to the job specifications; (b) it is free of viruses, malware, and unauthorized code, and contains no open-source or third-party material that would impose obligations on truelabel or any buyer; (c) it does not infringe or misappropriate any third party’s intellectual property, privacy, publicity, or other rights; and (d) you have obtained all consents, permissions, and releases required from any individual who appears in, and from any owner of any property or location shown in, the captured materials, sufficient for the licenses granted in this Agreement.

Except as expressly stated here, the platform, instructions, and any materials we provide are furnished "as is," and we disclaim all warranties to the fullest extent permitted by law.

8. Indemnification

You will defend, indemnify, and hold harmless truelabel, its affiliates, and their respective personnel, buyers, and end clients from and against any claims, damages, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to: your breach of this Agreement; the quality, originality, or lawfulness of your submissions; your failure to obtain required consents or releases; your negligence or willful misconduct; any unauthorized access to or disclosure of Confidential Information; or your use of any data in violation of the applicable instructions or law.

9. Limitation of liability

To the fullest extent permitted by law, truelabel will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenue, arising out of or relating to this Agreement. truelabel’s total aggregate liability for any claim relating to a job will not exceed the fees we actually paid you for that specific job. You bear all risk of loss beyond that amount.

10. Term, suspension, and termination

This Agreement applies for as long as you maintain a Collector account. We may suspend your access immediately for suspected quality problems, security risk, or misconduct, and either party may terminate without cause on thirty (30) days’ notice. We may terminate immediately for any breach of Sections 5 (Confidentiality), 6 (Intellectual Property), or 7 (Representations). Upon termination for your material breach, no further amounts are owed to you. Sections that by their nature should survive — including 3, 5, 6, 7, 8, 9, 11, 12, and 14 — survive termination.

11. Quality controls and monitoring

You agree to maintain account security, meet deadlines, and participate in calibration or training we reasonably require. You consent to automated and human quality control, spot checks, and review of your submissions, the results of which are final and binding. To operate and secure the platform and verify the integrity of submissions, we may collect and use device, session, and activity signals associated with your use of the platform. Repeated quality failures may result in permanent removal from the platform.

12. Data, personal information, and end clients

We process your personal information as described in our Privacy Policy. You acknowledge that we may collect and use information such as payout and tax details, device and session data, and approximate location, and may transfer it to our affiliates, service providers, and — where relevant to a job — buyers and end clients, including across borders, to operate the platform and deliver datasets.

You will not attempt to identify, contact, or solicit any buyer or end client, and will not copy, retain, or extract any data outside the platform except as a job requires. Buyers and end clients are intended third-party beneficiaries of your confidentiality, data, and intellectual-property obligations and may enforce them directly. Our audit and enforcement rights survive indefinitely.

13. Electronic acceptance and changes

When you check the acceptance box, click "I agree," create an account, or accept a job, you provide a binding electronic signature with the same effect as a handwritten signature. We may update this Agreement by posting a revised version with a new effective date; your continued use of the platform after the revised version is posted constitutes acceptance. We may give notices through the platform and to the email associated with your account.

14. General

This Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located there and waive any right to a jury trial, except where applicable law provides otherwise. We may assign this Agreement freely, including in connection with a merger or sale; you may not assign or transfer it without our prior written consent. You will not use truelabel’s or any buyer’s name, marks, or the existence of this engagement in any publicity without our prior written approval. If any provision is held unenforceable, the remainder stays in effect. This Agreement, together with the Terms of Service, Privacy Policy, and the terms of each accepted job, is the entire agreement between us on this subject.

Questions about this Agreement: partners@truelabel.ai.