Collector Services Agreement

1. Engagement and jobs

truelabel makes data-collection jobs available through the platform. Each job you accept — together with its instructions, specifications, capture requirements, acceptance criteria, and pay terms shown at acceptance — forms a binding statement of work that incorporates this Agreement. You agree to perform each accepted job strictly in accordance with its specifications and the platform’s quality standards. truelabel is the sole arbiter of whether a submission conforms to those standards.

Acceptance of a job does not guarantee any minimum volume of work, continued availability of work, or any particular level of earnings.

2. Independent contractor

You perform as an independent contractor. Nothing in this Agreement creates an employment, partnership, joint-venture, franchise, or agency relationship. You control the manner and means of your work subject to job specifications, you supply your own equipment, and you are not entitled to employee benefits. You are solely responsible for your own conduct and for anyone you permit to assist you, and you may not subcontract or delegate a job without our prior written consent.

You further covenant, on a continuing basis, that in performing every job — and at all times while you perform it — you comply with all labor, employment, worker-classification, immigration, work-authorization, and anti-slavery and anti-forced-labour laws applicable where you operate; that you are, and remain throughout that performance, lawfully permitted to work and to perform the engagement in each jurisdiction where you carry it out; that your engagement here is a lawful independent-contractor engagement and you have no undisclosed employee performing the job whose wages are unpaid; that you use no forced, bonded, trafficked, or child labor and permit none in any person you allow to assist you; and that you compensate any person you permit to assist you in compliance with applicable minimum-wage, wage-payment, and anti-forced-labour law. You will notify us promptly, and in any event within seventy-two (72) hours, if during any engagement your work authorization lapses or is revoked, or you otherwise cease to be lawfully permitted to work or to perform the engagement in any jurisdiction where you carry it out. At our request you will provide evidence of your work authorization and of your compliance with this covenant; this evidence obligation is subject to applicable-law limits on disclosure and permits you to redact personal data not needed to verify the specific matter, but nothing in it qualifies your compliance covenant above.

3. Fees, audit, and taxes

The fee for a job is fixed at the amount displayed when you accept it; no increase, expense reimbursement, or additional compensation is owed unless we agree in writing. We pay only for submissions that we accept. We may audit records relating to your jobs for up to two (2) years after a job completes, and you will retain reasonable records — including the consents, releases, and provenance information relating to your submissions — for at least that period to permit that audit.

You are solely responsible for all taxes, withholdings, levies, and social contributions arising from amounts paid to you, and for any filings or registrations your jurisdiction requires. You will indemnify us for any liability, penalty, or cost we incur because of your failure to satisfy a tax or reporting obligation.

4. Submission, review, and acceptance

We may review each submission for up to thirty (30) days. We may, in our sole discretion, accept it, return it for revision (one or more times), or reject it. Submissions that fail automated or human quality review may be rejected without payment, and repeated or serious quality issues may affect your platform standing, access to jobs, and eligibility for future work. Only an accepted submission is eligible for payment.

5. Confidentiality

"Confidential Information" means all non-public information you access through the platform, including job instructions and specifications, capture methodologies, rubrics, quality criteria, fixtures, tooling, software, unreleased features, pricing, buyer and end-client information, and any data you are given or that you collect. You will use Confidential Information only to perform jobs, will not disclose it, and will protect it with at least reasonable care. You will not use Confidential Information to build or advise others on competing collection or labeling methodologies. These obligations survive for five (5) years after they arise, and indefinitely for trade secrets.

6. Intellectual property and data license

As between you and truelabel, all media, recordings, annotations, metadata, derivative works, reports, feedback, and other materials you create or submit in connection with a job (collectively, "Work Product") are works made for hire owned by truelabel. To the extent any Work Product is not a work made for hire, you irrevocably assign to truelabel, effective upon creation, all worldwide right, title, and interest in and to the Work Product, including all intellectual property rights, and you waive any moral rights and any right of attribution.

You further grant truelabel and its affiliates, successors, and designees a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, and sublicensable license to host, reproduce, modify, create derivative works from, distribute, and otherwise use the Work Product and any data you submit for any lawful purpose permitted by the accepted job, transaction terms, platform terms, or buyer requirements, including providing data and datasets to buyers, end clients, and their service providers for project-permitted AI/ML training, evaluation, validation, dataset development, model development, model improvement, and commercial use, without any further compensation, notice, or attribution to you. You will execute any documents we reasonably request to perfect or evidence these rights.

7. Representations and warranties

For each submission you represent and warrant that: (a) it is your original work and conforms to the job specifications; (b) it is free of viruses, malware, and unauthorized code, and contains no open-source or third-party material that would impose obligations on truelabel or any buyer; (c) it does not infringe or misappropriate any third party’s intellectual property, privacy, publicity, or other rights.

and (d) before capturing any individual — or any private home, premises, property, or location that is a subject of the capture (excluding any property or location that appears only incidentally and is in public view and whose owner is not reasonably identifiable) — that appears in the submission, you obtained from each such individual (and from each owner of any such property or location) a valid, informed, written, and documented consent, permission, and release that: (i) authorizes the capture; (ii) as to all image, likeness, voice, publicity, personality, and other proprietary rights the individual or owner holds in their appearance or in any property or location shown, irrevocably releases and waives those rights, grants truelabel and its buyers, end clients, their service providers, and any further-tier or downstream licensee or sublicensee to whom truelabel or a buyer may permit the recording to flow (together, the "permitted recipients") a perpetual, irrevocable, worldwide, royalty-free, sublicensable release, waiver, and licence of those rights, and assigns those rights to the fullest extent they are assignable — the assignability limit applying only to the assignment mechanic and never to the sufficiency of the release, waiver, and licence — in each case sufficient for all licenses and uses granted in this Agreement (including the assignment of Work Product under Section 6); (iii) authorizes use of the recording for artificial-intelligence and machine-learning training, together with evaluation, validation, model development, model improvement, and commercial use, by the permitted recipients; and (iv) as to any data-protection consent required by applicable law, is a valid, informed, written consent that remains in effect and has not been withdrawn when captured and when submitted, it being acknowledged that data-protection consent may be withdrawn by the individual as a matter of law. You warrant flatly that, when captured and when submitted, each such consent, permission, and release is valid under applicable law and sufficient for the licenses granted in this Agreement and for that use by the permitted recipients, and you will promptly notify us if any such consent is withdrawn or challenged. You will retain each such consent, permission, and release for six (6) years after the job completes, or for such longer period (not exceeding ten (10) years in total) as we notify you in writing is required to support an active buyer engagement; this is the controlling retention period for these records and it extends the Section 3 records-retention and audit period accordingly for consent, permission, and release records; and at our request you will promptly provide a copy. On expiry of that period you will retain or securely dispose of the records in accordance with applicable data-protection law.

Except as expressly stated here, the platform, instructions, and any materials we provide are furnished "as is," and we disclaim all warranties to the fullest extent permitted by law.

8. Indemnification

You will defend, indemnify, and hold harmless truelabel, its affiliates, and their respective personnel, buyers, and end clients from and against any claims, damages, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to: your breach of this Agreement; the quality, originality, or lawfulness of your submissions; your failure to obtain required consents or releases; your negligence or willful misconduct; any unauthorized access to or disclosure of Confidential Information; or your use of any data in violation of the applicable instructions or law.

9. Limitation of liability

To the fullest extent permitted by law, truelabel will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenue, arising out of or relating to this Agreement. truelabel’s total aggregate liability for any claim relating to a job will not exceed the fees we actually paid you for that specific job. You bear all risk of loss beyond that amount.

10. Term, suspension, and termination

This Agreement applies for as long as you maintain a Collector account. We may suspend your access immediately for suspected quality problems, security risk, or misconduct, and either party may terminate without cause on thirty (30) days’ notice. We may terminate immediately for any breach of Sections 5 (Confidentiality), 6 (Intellectual Property), or 7 (Representations). Upon termination for your material breach, no further amounts are owed to you. Sections that by their nature should survive — including 3, 5, 6, 7, 8, 9, 11, 12, and 14 — survive termination.

11. Quality controls and monitoring

You agree to maintain account security, meet deadlines, and participate in calibration or training we reasonably require. You consent to automated and human quality control, spot checks, and review of your submissions, the results of which are final and binding. To operate and secure the platform and verify the integrity of submissions, we may collect and use device, session, and activity signals associated with your use of the platform. Repeated quality failures may result in permanent removal from the platform.

12. Data, personal information, and end clients

We process your personal information as described in our Privacy Policy. You acknowledge that we may collect and use information such as payout and tax details, device and session data, and approximate location, and may transfer it to our affiliates, service providers, and — where relevant to a job — buyers, end clients, and their service providers, including across borders, to operate the platform, deliver datasets, and support project-permitted uses.

You will not attempt to identify, contact, or solicit any buyer or end client, and will not copy, retain, or extract any data outside the platform except as a job requires. Buyers and end clients are intended third-party beneficiaries of your confidentiality, data (including this security and breach-notification covenant), and intellectual-property obligations and may enforce them directly. Our audit and enforcement rights survive indefinitely.

In this Section, "Protected Data" means your submissions, the Work Product, and any data you submit or collect for a job, together with the consent, permission, and release records in your custody, on your devices, or in your environment. You will maintain reasonable administrative, technical, and physical safeguards to protect Protected Data against loss, theft, and unauthorized access, use, or disclosure, using safeguards appropriate to the sensitivity of the data and no less protective than those a reasonable professional data collector would maintain. You will notify us without undue delay, and in any event within seventy-two (72) hours, after you become aware of any actual or reasonably suspected loss, theft, or unauthorized access to, use of, or disclosure of any Protected Data, and will give us the information reasonably available about the incident and cooperate with our response. We may enforce this security and breach-notification covenant on behalf of, and for the benefit of, buyers and end clients and may pass through to them any recovery; your breach-notice under this Section runs to us, and we will onward-notify affected buyers and end clients, so the up-chain works through our own contractual relationship with you even where a buyer or end client cannot enforce directly.

13. Electronic acceptance and changes

When you check the acceptance box, click "I agree," create an account, or accept a job, you provide a binding electronic signature with the same effect as a handwritten signature. We may update this Agreement by posting a revised version with a new effective date; your continued use of the platform after the revised version is posted constitutes acceptance. We may give notices through the platform and to the email associated with your account.

14. General

This Agreement is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable therein, without regard to conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the courts of the Emirate of Dubai having jurisdiction over truelabel FZCO, except where applicable law provides otherwise. We may assign this Agreement freely, including in connection with a merger or sale; you may not assign or transfer it without our prior written consent. You will not use truelabel’s or any buyer’s name, marks, or the existence of this engagement in any publicity without our prior written approval. If any provision is held unenforceable, the remainder stays in effect. This Agreement, together with the Terms of Service, Privacy Policy, and the terms of each accepted job, is the entire agreement between us on this subject.

Questions about this Agreement: [email protected].